Helpful Tips for the Car Owner

Read your owner’s manual
  • Learn about your vehicle’s systems, dash lights, and components
  • Follow the manufacturer’s recommended service schedules
  • Keep a log of all repairs and services.
Inspect your car frequently – CHECK FOR:
  • Unusual sounds, odors, drips, leaks, smoke, warning dash
    lights, and gauge readings.
  • Changes in acceleration, engine performance, gas mileage,
    and fluid levels.
  • Worn tires, belts, and hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or intermittent?
  • Is it when the vehicle is cold or when the engine has
    warmed up?
  • At all speeds? Only under acceleration? During braking?
    When transmission is shifting?
  • When did the problem first start?
When at a repair facility:
  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms.
  • Resist the temptation to suggest a specific course of action.
    Just as you would with a doctor, tell us where it hurts and how
    long it’s been that way, but let the technician diagnose and
    recommend the course of action.
  • Ask as many questions as you need to understand the issue.
  • Don’t rush the technician to make a quick diagnosis.